Guest Satisfaction Survey for Our Puerto Rico Hotels

Beach Hotel Puerto Rico

We were pleased to host your stay at Tropical Inns, a group of peaceful Puerto Rico hotels, and we value your opinion. Please complete the following form to let us know how we can maintain the highest levels of service in the future so we can remain one of the top choices in PR hotels. Help Tropical Inns offer the ultimate lodging experience among hotels in Puerto Rico!

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First Name *

Last Name *

Company Name

Address

Address 2

City

Zip

Email *

Tropical Inns property name *

Parador Palmas de Lucía

Parador Costa del Mar

Parador MaunaCaribe

Hotel Lucia Beach

Were you here for *

Business

Pleasure

Group

Other

How did you hear about us?

OVERALL STAY

Would you consider staying with us again?

Yes

Did you encounter any problem during your stay?

Yes

How satisfied were you with the actions we took to solve this problem?

Front desk services

	Excellent	Good	Average	Fair	Poor	No Comment
Welcome received upon arrival	Welcome received upon arrival - Excellent	Welcome received upon arrival - Good	Welcome received upon arrival - Average	Welcome received upon arrival - Fair	Welcome received upon arrival - Poor	Welcome received upon arrival - No Comment
Accuracy of reservation	Accuracy of reservation - Excellent	Accuracy of reservation - Good	Accuracy of reservation - Average	Accuracy of reservation - Fair	Accuracy of reservation - Poor	Accuracy of reservation - No Comment
Accuracy of description of facilities and amenities	Accuracy of description of facilities and amenities - Excellent	Accuracy of description of facilities and amenities - Good	Accuracy of description of facilities and amenities - Average	Accuracy of description of facilities and amenities - Fair	Accuracy of description of facilities and amenities - Poor	Accuracy of description of facilities and amenities - No Comment
Accuracy of billing at check-out	Accuracy of billing at check-out - Excellent	Accuracy of billing at check-out - Good	Accuracy of billing at check-out - Average	Accuracy of billing at check-out - Fair	Accuracy of billing at check-out - Poor	Accuracy of billing at check-out - No Comment

Housekeeping Services

	Excellent	Good	Average	Fair	Poor	No Comment
Cleanliness of room first entering	Cleanliness of room first entering - Excellent	Cleanliness of room first entering - Good	Cleanliness of room first entering - Average	Cleanliness of room first entering - Fair	Cleanliness of room first entering - Poor	Cleanliness of room first entering - No Comment
Cleanliness and servicing during your stay	Cleanliness and servicing during your stay - Excellent	Cleanliness and servicing during your stay - Good	Cleanliness and servicing during your stay - Average	Cleanliness and servicing during your stay - Fair	Cleanliness and servicing during your stay - Poor	Cleanliness and servicing during your stay - No Comment
Guest supplies and amenities	Guest supplies and amenities - Excellent	Guest supplies and amenities - Good	Guest supplies and amenities - Average	Guest supplies and amenities - Fair	Guest supplies and amenities - Poor	Guest supplies and amenities - No Comment
Room comfort	Room comfort - Excellent	Room comfort - Good	Room comfort - Average	Room comfort - Fair	Room comfort - Poor	Room comfort - No Comment
Functionality of in-room features and amenities	Functionality of in-room features and amenities - Excellent	Functionality of in-room features and amenities - Good	Functionality of in-room features and amenities - Average	Functionality of in-room features and amenities - Fair	Functionality of in-room features and amenities - Poor	Functionality of in-room features and amenities - No Comment
Bathroom cleanliness	Bathroom cleanliness - Excellent	Bathroom cleanliness - Good	Bathroom cleanliness - Average	Bathroom cleanliness - Fair	Bathroom cleanliness - Poor	Bathroom cleanliness - No Comment
Overall courtesy and friendliness	Overall courtesy and friendliness - Excellent	Overall courtesy and friendliness - Good	Overall courtesy and friendliness - Average	Overall courtesy and friendliness - Fair	Overall courtesy and friendliness - Poor	Overall courtesy and friendliness - No Comment

Room Accommodations

	Excellent	Good	Average	Fair	Poor	No Comment
General condition of room	General condition of room - Excellent	General condition of room - Good	General condition of room - Average	General condition of room - Fair	General condition of room - Poor	General condition of room - No Comment
Room temperature control	Room temperature control - Excellent	Room temperature control - Good	Room temperature control - Average	Room temperature control - Fair	Room temperature control - Poor	Room temperature control - No Comment
Plumbing	Plumbing - Excellent	Plumbing - Good	Plumbing - Average	Plumbing - Fair	Plumbing - Poor	Plumbing - No Comment
TV	TV - Excellent	TV - Good	TV - Average	TV - Fair	TV - Poor	TV - No Comment
Décor	Décor - Excellent	Décor - Good	Décor - Average	Décor - Fair	Décor - Poor	Décor - No Comment
Facilities	Facilities - Excellent	Facilities - Good	Facilities - Average	Facilities - Fair	Facilities - Poor	Facilities - No Comment
Overall hotel cleanliness	Overall hotel cleanliness - Excellent	Overall hotel cleanliness - Good	Overall hotel cleanliness - Average	Overall hotel cleanliness - Fair	Overall hotel cleanliness - Poor	Overall hotel cleanliness - No Comment
Recreational facilities	Recreational facilities - Excellent	Recreational facilities - Good	Recreational facilities - Average	Recreational facilities - Fair	Recreational facilities - Poor	Recreational facilities - No Comment
Food & Beverage	Food & Beverage - Excellent	Food & Beverage - Good	Food & Beverage - Average	Food & Beverage - Fair	Food & Beverage - Poor	Food & Beverage - No Comment
Quality of food	Quality of food - Excellent	Quality of food - Good	Quality of food - Average	Quality of food - Fair	Quality of food - Poor	Quality of food - No Comment
Efficiency of service	Efficiency of service - Excellent	Efficiency of service - Good	Efficiency of service - Average	Efficiency of service - Fair	Efficiency of service - Poor	Efficiency of service - No Comment
Price/ Value of food	Price/ Value of food - Excellent	Price/ Value of food - Good	Price/ Value of food - Average	Price/ Value of food - Fair	Price/ Value of food - Poor	Price/ Value of food - No Comment
Overall courtesy and friendliness	Overall courtesy and friendliness - Excellent	Overall courtesy and friendliness - Good	Overall courtesy and friendliness - Average	Overall courtesy and friendliness - Fair	Overall courtesy and friendliness - Poor	Overall courtesy and friendliness - No Comment
Staff attitude	Staff attitude - Excellent	Staff attitude - Good	Staff attitude - Average	Staff attitude - Fair	Staff attitude - Poor	Staff attitude - No Comment
Staff friendliness and courtesy	Staff friendliness and courtesy - Excellent	Staff friendliness and courtesy - Good	Staff friendliness and courtesy - Average	Staff friendliness and courtesy - Fair	Staff friendliness and courtesy - Poor	Staff friendliness and courtesy - No Comment
Staff's ability to respond to your needs	Staff's ability to respond to your needs - Excellent	Staff's ability to respond to your needs - Good	Staff's ability to respond to your needs - Average	Staff's ability to respond to your needs - Fair	Staff's ability to respond to your needs - Poor	Staff's ability to respond to your needs - No Comment

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Guest Satisfaction Survey

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Beach Hotel Puerto Rico